Mindtree Service Desk Engineer - BANGALORE

 Mindtree Service Desk Engineer - BANGALORE 



Job Description

Experience Needed


 Experience in the IT industry with specific focus on customer and End User facing Enterprise Technical Support / Application Support engagements

Role Description


Providing 24/7 single point of contact enterprise support for APAC, EMEA and AMER customer in an SLA bound workspace

Providing SOP based resolutions and managing escalated tickets where applicable

Handling Priority or Key customers on a regular basis and providing technical support

Create documentation and perform analysis on shift-left candidates and top volume drivers

Lead resolution efforts and coordinate with 3rd parties directly

Ensure tickets documentation, categorization and classification are precise

Managing entire ticket lifecycle reported across ticketing tool, emails, chat and telephony sources

Managing shift-handovers and passing on consistent updates within the team and outside the team

Job Type

Full Time


Apply :: ClickMe

Previous Post Next Post